Questions & Answers
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Shopping Information
Delivery charges for orders from the Online Shop?
We offer several delivery options for orders from our Online Shop, and the delivery charges may vary depending on factors such as the shipping destination, the weight of the package, and the chosen delivery method. During the checkout process, you'll be able to see the available delivery options for your order and their associated charges.
We may also offer free shipping promotions for orders that meet certain criteria, such as a minimum order value or specific promotional periods. If there are any applicable delivery charges for your order, they will be clearly displayed during the checkout process before you confirm your purchase.
If you have any questions about delivery charges or need assistance with placing your order, please don't hesitate to contact our customer support team. We're here to help ensure your order is delivered to you in a timely and cost-effective manner.
How long will delivery take?
Delivery times can vary depending on several factors such as the shipping method selected, the destination of the delivery, and any unforeseen circumstances that may arise during transit. Typically, orders shipped with standard delivery can take anywhere from 8 to 15 days to arrive, while express delivery options usually have a shorter delivery window of around 5 to 12 days.
Please keep in mind that these timeframes are estimates and may vary depending on the specific circumstances. Factors such as customs processing (for international orders), weather conditions, and peak holiday seasons can all affect delivery times.
During the checkout process, you'll have the opportunity to select your preferred shipping method and view the estimated delivery times for each option based on your shipping address. If you have any concerns about delivery times or need further assistance, feel free to reach out to our customer support team for more information. They'll be happy to help!
What exactly happens after ordering?
After placing an order, several steps typically occur to ensure your purchase is processed and delivered smoothly:
Order Confirmation: Upon completing your order, you'll receive an order confirmation email acknowledging receipt of your order. This email will contain details such as your order number, the items purchased, billing and shipping addresses, and an estimated delivery date.
Processing: Your order enters the processing phase, during which the items are gathered from inventory, carefully inspected, packaged securely, and prepared for shipment. This process may take anywhere from a few hours to a couple of days, depending on the items ordered and the retailer's processing times.
Shipment: Once your order is processed and packaged, it is handed over to the designated shipping carrier for delivery to your shipping address. You'll receive a shipping confirmation email with tracking information, allowing you to monitor the progress of your package as it makes its way to you.
Delivery: Your package will be delivered to the shipping address provided during checkout. Depending on the shipping method selected and your location, delivery times may vary. Be sure to be available to receive the package or make arrangements for someone else to accept it on your behalf.
Receipt: Upon delivery, you'll receive your order along with any accompanying documentation, such as a sales receipt or packing slip. Check the contents of your package to ensure everything is in order and as expected.
Post-Delivery: After receiving your order, take the time to inspect the items to ensure they meet your expectations and are in satisfactory condition. If you encounter any issues or have any questions about your order, don't hesitate to reach out to customer support for assistance.
How do I add a gift receipt to an order?
To add a gift receipt to your order, you can usually follow these steps:
During Checkout: When you're completing your purchase, there is often an option to indicate that your order is a gift. Look for a checkbox or a similar option that allows you to specify this.
Select Gift Receipt: Once you've indicated that your order is a gift, you may be prompted to select whether you want to include a gift receipt. This is typically presented as an additional checkbox or option during the checkout process.
Review Your Order: Before finalizing your purchase, review your order summary to ensure that the gift receipt option is selected. You should see a note indicating that a gift receipt will be included with your order.
Complete Your Purchase: Once you've confirmed all the details, proceed to complete your purchase as usual.
If you've already placed your order and forgot to include a gift receipt, you may be able to contact customer support to see if they can add one for you before the order ships out. Some retailers offer the option to include a gift receipt even after the order has been placed, so it's worth reaching out to inquire about this possibility.
Which browser is best to use the website?
Our website is designed to be compatible with a wide range of web browsers to ensure a seamless shopping experience for all users. Although our site should work well on most modern browsers, including Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Edge, we recommend using the latest version of your preferred browser for best performance and security.
If you encounter any problems while browsing our website, such as layout discrepancies or functionality errors, we recommend clearing your browser's cache and cookies or trying a different browser to see if the problem persists. Additionally, enabling JavaScript and ensuring your browser is updated with the latest security patches can help optimize your browsing experience.
If you continue to have difficulty accessing or navigating our website, please do not hesitate to contact our customer support team for assistance. We are here to help resolve any issues and ensure you have a smooth and enjoyable shopping experience.
Payment Information
How is the recipient reimbursed?
The reimbursement process for returns or refunds typically depends on the original payment method used for the purchase. Here's a breakdown of common reimbursement methods:
Credit/Debit Card: If the purchase was made using a credit or debit card, the refund is usually credited back to the same card used for the transaction. The refunded amount will appear on the card statement within a few business days, depending on the card issuer's processing times.
PayPal or Other Payment Gateways: For purchases made through PayPal or other online payment gateways, the refund is typically returned to the same account used for the transaction. The refunded amount should reflect in the recipient's PayPal or account balance shortly after the refund is processed.
Store Credit: Some retailers may offer store credit as an alternative to a refund. In this case, the refunded amount is added to the recipient's store account balance, which can be used towards future purchases on the website.
Can I be reimbursed through the original payment method?
Yes, absolutely. We typically process refunds through the original payment method used for the purchase. If you paid by credit or debit card, the refund will be credited back to the same card. For purchases made through PayPal or other online payment gateways, the refund will be returned to the same account used for the transaction.
This ensures a seamless reimbursement process, and you can expect to see the refunded amount reflected on your statement or account balance within a few business days, depending on the processing times of your card issuer or payment provider.
If you have any specific preferences regarding the reimbursement method or encounter any issues with the refund, please don't hesitate to reach out to our customer support team. We're here to assist you and ensure a smooth resolution.
Can the country receiving the shipment be different from the country of purchase?
Yes, it is possible for the country receiving the shipment to be different from the country of purchase.
During the checkout process, you typically have the option to select the shipping destination separately from the billing or purchase country. This flexibility allows customers to send gifts to friends or family living in other countries, or to ship items to an address different from their billing address.
However, it's essential to review international shipping terms, as there may be restrictions or additional fees associated with shipping to certain countries. Additionally, customers should be aware of any import duties, taxes, or customs regulations that may apply when receiving shipments in a different country.
If you have any specific questions or concerns about shipping to a different country, it's recommended to contact the customer support team for clarification and assistance. They can provide guidance on shipping options, delivery times, and any applicable fees or restrictions.
Where can I view my sales receipt?
Typically, you can view your sales receipt by following these steps:
Log in to your account: If you have an account on our website, log in using your credentials.
Navigate to Order History: After logging in, navigate to the "Order History" or "My Orders" section. This is typically found in your account dashboard or profile settings.
Select orders: In the order history, find the specific order for which you need the sales receipt and click on it to view the details.
Download or print receipt: Within the order details, there should be an option to view or download the sales receipt. You may also have the option to print it directly from the web page.
If you made a purchase as a guest without creating an account and did not receive an email with your sales receipt, please contact our customer support team for assistance. They will be able to help you retrieve your sales receipt.
Will I receive the same product that I see in the photo?
Yes, we strive to ensure that you receive the same product as depicted in the picture. Our product images are carefully selected and photographed to accurately represent the items we offer. However, please note that there may be slight variations in colour, texture, or appearance due to factors such as lighting conditions, screen settings, and manufacturing processes.Will you restock items indicated as “out of stock”?
We regularly monitor stock levels and strive to restock items indicated as “out of stock” whenever possible. If you're interested in a specific item that is currently out of stock, we recommend signing up to receive email notifications or checking our website periodically for updates on availability. Additionally, feel free to contact our customer support team for assistance. They can provide further information on restocking schedules or suggest alternative products that may meet your needs.Orders and Returns
Delivery charges for orders from the Online Shop?
The delivery charges for orders from our Online Shop may vary depending on factors such as the shipping destination, the weight of the package, and the chosen delivery method. During the checkout process, you'll have the opportunity to view the available delivery options for your order and their associated charges before confirming your purchase.
We strive to offer competitive shipping rates and may also provide free shipping promotions for orders that meet certain criteria, such as a minimum order value or specific promotional periods. Additionally, keep in mind that some delivery options, such as express or expedited shipping, may incur higher charges than standard shipping methods.
If you have any questions about delivery charges or need assistance with selecting the best shipping option for your order, please don't hesitate to contact our customer support team. We're here to help ensure that your order is delivered to you in a timely and cost-effective manner.
How do I return an item?
Here is a step-by-step guide on how to return an item:
Start the Return: Log in to your account on our website and navigate to the 'Orders' section. Select the order that contains the item you wish to return and follow the instructions to begin the return process. If you made a purchase as a guest, please contact our customer support team for assistance.
Select the Item: Within the order details, select the specific item(s) you wish to return and provide a reason for the return. You may also be asked to indicate whether you would prefer a refund, exchange, or store credit.
Package the Item: Carefully package the item(s) you are returning, ensuring that they are in their original condition with all tags and packaging intact. Include any accessories or documentation that came with the item.
Label the Package: Print the return label provided by our website and securely attach it to the package. If a return label is not provided, please contact our customer support team for assistance in arranging return shipping.
Ship the package: Drop off the package at your nearest postal service or courier drop-off location. Be sure to obtain a proof of postage receipt for your records.
Track the return: Use the tracking information provided to monitor the status of your return shipment. Once the package has been received and processed by our returns department, you will receive an email notification.
Receive a Refund/Exchange: Depending on the return option selected, you will receive a refund, exchange, or store credit once the return is processed. Refunds are typically issued to the original payment method used for the purchase.
If you have any questions or require further assistance with the return process, please do not hesitate to contact our customer support team. We are here to help ensure a smooth and hassle-free return experience.
How long do I have to return an order?
Our return policy offers a generous window of up to 30 days from the pickup date for returns and exchanges. We want to ensure your complete satisfaction with your purchase so that you have enough time to review your items and initiate a return if necessary.
During this time, you can typically return items for a refund, exchange, or store credit as long as they meet the retailer's return criteria. These criteria generally include:
Condition: Item must be in its original condition, unworn, unworn, and with all original tags and packaging intact.
Proof of Purchase: You will need to provide proof of purchase, such as a sales receipt or order confirmation, to begin the returns process.
Exceptions: Some items may be ineligible for return or exchange due to hygiene reasons (e.g. earrings, underwear) or other restrictions. Additionally, certain products may have specific return policies, such as electronics or personalized items.
It is essential to review the return policy of the retailer from which you made your purchase to understand the specific terms and conditions that apply to your order. If you have any questions about the returns process or need assistance, please don't hesitate to contact the retailer's customer support team for guidance.
How do I subscribe to the newsletter?
Subscribing to our newsletter is easy! Here's how you can do it:
Visit Our Website: Head to our website's homepage or any page where the newsletter signup form is available.
Locate the Newsletter Signup Form: Look for a section of the website labelled "Newsletter" or "Subscribe," usually located in the footer (at the bottom) of the webpage. You may also find a pop-up or a dedicated page for newsletter subscriptions.
Enter Your Email Address: In the newsletter signup form, enter your email address in the provided field. Some forms may ask for additional information like your name or preferences, but typically, only an email address is required.
Submit Your Information: After entering your email address, click the "Subscribe" or "Sign Up" button to submit your information.
Confirmation: You may receive a confirmation email to verify your subscription. Check your email inbox (including your spam or junk folder) and follow the instructions in the confirmation email to confirm your subscription.
Welcome Email: Once your subscription is confirmed, you'll receive a welcome email acknowledging your subscription to our newsletter. This email may include a special welcome message, information about what to expect in our newsletters, and any exclusive offers or promotions for subscribers.
And that's it! You're now subscribed to our newsletter and will receive regular updates, news, promotions, and special offers directly to your inbox. If at any time you wish to unsubscribe from the newsletter, you can usually find an "Unsubscribe" link at the bottom of any newsletter email you receive, or you can contact our customer support for assistance.